Customer Service

Finalist Presentations for Best Airlines Driving Customer Service from Social Media at SimpliFlying Awards 2012

SimpliTravel: Top 10 Airline Initiatives to Engage today’s Connected Traveler during the Travel Stage

[Presentation] Can a campaign be too successful for its own good? Southwest Airlines finds out the hard way

MasterClass for Agencies – Understanding and delivering what matters

[Interview] Jonathan Pierce, Director of Social at American Airlines, Sheds Light on How the Airline Drives Results from Social Media

[Interview] How Finnair and Helsinki Airport brought social media to life through Quality Hunters

New from SimpliFlying: Social Customer Service MasterClass for Airlines

[Podcast] SimpliFascinating Interview with Mary Kirby on the evolving face of Airline Passenger Experience and in-flight connectivity

[Podcasts] SimpliExclusive Interview with Dermot Mannion, Deputy Chairman of Royal Brunei Airlines