Customer Service Archives - Page 9 of 16 - SimpliFlying

Airports

Strikes, Cancellations, Delays and Terrorism: How Airports Engage Travelers on Social Media

June 04, 2012

by SimpliFlying

Customer Service

airBaltic introduces intelligent seating with SeatBuddy, powered by Satisfly – the cabin gets social

May 29, 2012

by Shashank Nigam

Crisis Mgmt

Remember Dave Carroll? He’s back with a book, United Break Guitars, with lessons for airlines in crises management

May 29, 2012

by Shashank Nigam

Crisis Mgmt

Why Airlines (and Airports) must shift to Social Customer Service

May 07, 2012

by SimpliFlying

Customer Service

For leading JetBlue to social media stardom, Morgan Johnston is the SimpliFlying Hero of April 2012

April 30, 2012

by Shubhodeep Pal

Customer Service

Episode 5 of SimpliFlying Podcasts: Interview with Vueling’s CEO Alex Cruz and Industry Updates

April 25, 2012

by SimpliFlying

Crisis Mgmt

Q&A: How Brands Can Perform Real-Time Customer Service on Social Media

April 19, 2012

by Shubhodeep Pal

Announcements

Building Brands: Customer Service is now Real-Time [Full Webinar]

April 16, 2012

by Shubhodeep Pal

Crisis Mgmt

Royal Brunei Airlines emergency landing of flight BI098 – SimpliBrilliant Crises Management in the digital age

April 15, 2012

by Shashank Nigam

Customer Service

A Tweet by Tweet Analysis of US Airlines

April 11, 2012

by Shubhodeep Pal

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