Insights

Local Pages on Facebook: An Interesting Case of Hyper-Localization by KLM

Lufthansa’s Blue Legendsquot; app aims to bring Frequent Flyers closer to the brand

Why Korean Air’s #PrimitiveEnergy campaign angered Africans and how they could have managed the crisis better

Air New Zealand’s I am Packed blog helps travelers SimpliPlan their trips better

Strikes, Cancellations, Delays and Terrorism: How Airports Engage Travelers on Social Media

airBaltic introduces intelligent seating with SeatBuddy, powered by Satisfly – the cabin gets social

[Infographic] How airlines around the world are using Instagram and what should you be doing

[Presentation] from TFWA 2012: The Connected Travelers – how to engage and drive results from them

Why Airlines (and Airports) must shift to Social Customer Service