Interviews

For bringing us MySkyStatus and Cloudstream, the SimpliFlying Hero for July 2011 is Lufthansa’s Alison Russo

How Mango Airlines has Succeeded in Customer Engagement – Interview with CEO Nico Bezuidenhout

Experiential Search, Speed and Mobile Integration Highlight Key Themes from Amadeus Airline e-Commerce Conference

Proactive Customer Service at Southwest Airlines – Interview with Fred Taylor

American Airlines pays attention to on-board experience, in the latest Boeing 737 with Sky Interior

Virgin Atlantic’s Vtravelled gets into social gaming – Interview with Lysette Gauna

For leading KLM into social media, Lonneke Verbiezen is the SimpliFlying Hero for Feb 2011

The future of airline loyalty – lessons from Loyalty11 Conference

[Interview] Singapore Airlines brand strategy goes back to the basics: Singapore Girl in focus