Presentations

[Video] Two Paradigm Shifts in Travel and Three Ways Airlines Can Drive Engagement – Presentation from Aviation Outlook Africa Summit

The Top 10 Viral Videos by Airlines (plus bonus videos)

Loyalty 2.0 | The Top 10 Social Loyalty Initiatives by Airlines

Crises Management for airlines and airports in the age of social media- Presentation from ACI Europe

Presentation – How airlines can segment customers and target niche markets through social media

[Slides] Social Media Strategy for Lufthansa – how a legacy airline built a strong customer engagement model

The Top 10 Twitter Initiatives by Airlines

[Presentation] How airports can use social media to drive retail

Driving social media ROI for airlines, airports and travel businesses – Keynote presentation from #SMtravel11