Presentations

How airlines can drive and measure ROI from social media (Plus: Free passes for webinar)

Airlines go on a crowdsourcing binge – co-creating their brands with travelers

SimpliFlying Lab 2015

Redefining CRM – Cult Relationship Management is in, and how loyalty marketing can benefit – keynote presentation

How can airlines optimize social media content for maximum conversion? [keynote presentation]

‘How Airports can Engage the Connected Traveller – Beyond Marketing & Customer Service’ – ACI Europe #RACELyon13

‘How The Connected Traveller Is Changing The Airline Business’ – ERA Conference #RAC13

How airlines used social media innovatively to battle the ashcloud crisis [from Mashable]

5 insights on social media, which airlines must tap on – presentation from IATA Wings of Change at FIDAE