Blog MARKETING BLOG Engagement Can chatbots replace airline mobile apps? May 09, 2016 by Shashank Nigam Customer Service The Rise of the Ungrateful Traveller — and Five Ways for Airlines to Still Flourish April 25, 2016 by Shubhodeep Pal Commentary How we re-designed work culture at SimpliFlying in the last six years (and our bold new experiment) April 15, 2016 by Shashank Nigam Customer Service How Airline Customer Service Must Adapt to the Age of Outrage April 14, 2016 by Shubhodeep Pal Crisis Mgmt Behind the scenes: How Brussels Airlines rose to the task and SWISS helped after Brussels attacks April 08, 2016 by Shashank Nigam Customer Service Airlines and the Arrival of Conversational Commerce April 07, 2016 by SimpliFlying Engagement Re-thinking Content Marketing for Airlines April 04, 2016 by Shubhodeep Pal Engagement The Best Airline April Fools’ Day Pranks 2016 April 02, 2016 by Shashank Nigam Case Studies Crisis communications lessons from Brussels attacks – what can airlines learn? March 24, 2016 by SimpliFlying Engagement Key to Success of Icelandair’s “Stopover Buddy” March 11, 2016 by Baiba Dreimane « First‹ Previous242526272829303132Next ›Last »Page 28 of 134