Customer Service
AirAsia takes customer service to social media with AskAirAsia
April 16, 2011
by Shashank Nigam
Eezeer and SimpliFlying launch airline monthly twitter report – Delta leads Twitter use, and customer service is in!
April 11, 2011
Interviews
The future of airline loyalty – lessons from Loyalty11 Conference
March 08, 2011
Announcements
SimpliFlying Awards for Social Media Excellence for Airlines – Winners, photos and finalist presentations
October 04, 2010
Brand Xpectation
AirAsia X taking branding tips from Virgin Atlantic?
September 30, 2010
Brand eXecution
How AirAsia is rocking it in India, and how airlines in India can leverage their entry
May 27, 2010
Brand Xperience
8 ways airlines can foster real-world interaction to complement their social media strategy (and how 8 airlines do it!)
April 13, 2010
Ancillary Revenues
Low cost airline brands get creative with ancillary revenues – lounges, shops and cargo!
February 11, 2010
Why Air Asia’s “budget alliance” with Qantas and Jetstar is a stroke of genius – Live on CNBC Asia with Martin Soong
January 06, 2010
Brand Xternalities
Reality Check: Three reasons why legacy airline brands are dead (and who to look out for)
August 17, 2009
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