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The Customer Experience Landscape in 2019 and Beyond

May 01, 2019

by SimpliFlying

Customer Service

Providing airline customer service through social media will take centre stage in 2019

October 26, 2018

by SimpliFlying

Case Studies

Q&A with Avianca on how they managed a prolonged strike with their #YoNoParo campaign

October 04, 2018

by Baiba Dreimane

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