Customer Service
A Statistical Analysis of How American Airlines is Mastering Customer Service on Twitter
February 11, 2014
by SimpliFlying
Airports
Winners at 4th Annual SimpliFlying Awards 2013 – Airlines, Airports and Travel Solutions Providers
October 24, 2013
Announcements
#SFAwards13 Best Airlines on Social Media – Finalist Presentations
October 01, 2013
Announcing Airline & Airport Finalists for SimpliFlying Awards’ 13 #SFAwards13
September 12, 2013
Influencer marketing comes of age in aviation – American Airlines Klout and Eindhoven Airport Facebook VIP in focus
May 09, 2013
by Shashank Nigam
Engagement
[Presentation] A Statistical Analysis of the Social Media Impact of the American Airlines – US Airways Merger
March 19, 2013
by Shubhodeep Pal
Case Studies
[eBook] Crisis Management for Airports and Airlines, in the age of the Connected Traveler
February 25, 2013
A Statistical Analysis of the Social Media Impact of American Airlines’ Rebranding
February 20, 2013
A Surprising Flight over a Digital Wasteland: Airlines on Google Plus in 2013
February 14, 2013
The January 2013 Edition of the Airline Marketing Benchmark Report has 15 fresh case-studies from British Airways, KLM, American Airlines, Qatar Airways and more!
January 21, 2013
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