crisis management

Crisis Mgmt

Ethiopian Airlines Hijacking to Geneva – Lessons in social media crisis management #ET702

February 18, 2014

by Shashank Nigam

Case Studies

Singapore Airlines A380 Emergency Landing in Baku: Analyzing user behavior on social media, and how to deal with a crisis

January 08, 2014

by SimpliFlying

Airports

Nairobi Jomo Kenyatta International Airport Fire: Crisis Management 2.0 Case Study and Analysis #JKIA #JKIAfire

August 09, 2013

by SimpliFlying

Crisis Mgmt

Customer Service 2.0: How KLM could have averted the escalation of a delicate situation with Filipino teenager Arjean

July 29, 2013

by SimpliFlying

Crisis Mgmt

[Presentation] Can a campaign be too successful for its own good? Southwest Airlines finds out the hard way

August 21, 2012

by SimpliFlying

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