Customer service Archives - Page 4 of 6 - SimpliFlying

Crisis Mgmt

Proactive Customer Service at Southwest Airlines – Interview with Fred Taylor

June 03, 2011

by Shashank Nigam

Engagement

[Infographic] Airlines on Twitter – April 2011 data reveals the need to focus on Customer Service

May 10, 2011

by Shashank Nigam

Airports

Passenger Experience, Satisfaction & Concessions @ PTExpo11

April 25, 2011

by SimpliFlying

Airports

How Singapore Changi Airport has created the most lovable airport brand in the world

April 19, 2011

by SimpliFlying

Customer Service

AirAsia takes customer service to social media with AskAirAsia

April 16, 2011

by Shashank Nigam

Customer Service

Delta Assist brings airline customer service to Facebook

March 14, 2011

by Shashank Nigam

Brand Xpression

Malaysia’s Firefly uses iPod Touch to collect feedback about the brand in-flight!

November 19, 2010

by Shashank Nigam

Announcements

Thai Airways get hands on social media training to drive brand strategy for the airline

November 15, 2010

by SimpliFlying

Airports

The Need For Airport Innovation

October 07, 2010

by SimpliFlying

Brand eXecution

Is Alaska Airlines’ Social Media Execution heading South of Expected?

April 26, 2010

by Shashank Nigam

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