Frequent flyer program

The future of airline loyalty – lessons from Loyalty11 Conference

American Airlines – do you know TimF10? Re-thinking social media engagement for frequent fliers

American Airlines’ AAdvantage Facebook Fans grow 84 fold in 54 hours. The most successful campaign ever by an airline?

Three keys to making loyalty programs work for the airline brand of the future

Five lessons from the most innovative loyalty programs in the world – Inspired from Loyalty 2010

Are location-based services a blessing for the airline brand?

Randy Petersen of Flyertalk on social media and frequent flyers – Part 2 of 2