JetBlue

Chris Brogan tweets, JetBlue replies. Kevin Smith is upset. Southwest VP calls him. The common man speaks. The airline brand listens.

5 Ways to Incorporate Social Media Into the Flying Experience, and leverage on your “followers”

Five ways airlines can tame Twitter – Jesse Engle of CoTweet shares his expertise

Airline brands must understand that social media is like a BBQ cookout party

Here is why JetBlue is the most loved airline brand on Twitter

Rohit Bhargava feels that United Airlines lacks a brand personality. Is he right?

Getting up, close and personal with the customer – three airline case studies