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Ron Kaufman

Airports

How Singapore Changi Airport has created the most lovable airport brand in the world

April 19, 2011

by SimpliFlying

Brand Xperience

Flight attendants: Lost The Fire For Customer Service Excellence? Time To Retire!

January 24, 2011

by Shashank Nigam

Brand eXecution

Three lessons in customer service for airline brands, from Ron Kaufman

June 11, 2009

by Shashank Nigam

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