Brand Xternalities
Latest Shock: SilverJet stops flying
May 30, 2008
by Shashank Nigam
The importance of resilience: three airline case studies
May 23, 2008
Brand Xpression
Getting up, close and personal with the customer – three airline case studies
May 09, 2008
Brand Xpectation
Engaging the customer in the A380 experience: before, during and after
March 18, 2008
The business of business class
March 13, 2008
Brand X-Factor
Former Garuda Indonesia CEO jailed – effects on the brand (+ what other airlines can learn)
March 12, 2008
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