Social Customer Service Archives - SimpliFlying

Customer Service

Social Customer Service Insight from Airlines at SimpliFlying Lab

October 04, 2016

by SimpliFlying

Announcements

Airline Social Media Outlook 2017 Reveals Airlines’ Priorities & Budget Forecast for Social Media

September 22, 2016

by SimpliFlying

Customer Service

The Rise of the Ungrateful Traveller — and Five Ways for Airlines to Still Flourish

April 25, 2016

by Shubhodeep Pal

Customer Service

How Airline Customer Service Must Adapt to the Age of Outrage

April 14, 2016

by Shubhodeep Pal

Customer Service

RIP Twitter. Facebook is the Future of Social Customer Service.

June 15, 2015

by Shubhodeep Pal

Engagement

An Exclusive Look Inside the Southwest Airlines Listening Center

May 21, 2015

by SimpliFlying

Customer Service

A Statistical Analysis of How American Airlines is Mastering Customer Service on Twitter

February 11, 2014

by SimpliFlying

Airports

[Case Study] How Social Media is Enhancing Airport Customer Service

November 02, 2012

by SimpliFlying

Case Studies

Finalist Presentations for Best Airlines Driving Customer Service from Social Media at SimpliFlying Awards 2012

September 04, 2012

by SimpliFlying

Customer Service

New from SimpliFlying: Social Customer Service MasterClass for Airlines

July 17, 2012

by SimpliFlying

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