Social media

Social CRM for Airlines – Managing the Cult and driving true value (Plus: upcoming webinar)

For leading KLM into social media, Lonneke Verbiezen is the SimpliFlying Hero for Feb 2011

American Airlines – do you know TimF10? Re-thinking social media engagement for frequent fliers

Driving social media ROI for airlines, airports and travel businesses – Keynote presentation from #SMtravel11

American Airlines’ AAdvantage Facebook Fans grow 84 fold in 54 hours. The most successful campaign ever by an airline?

[INFOGRAPHIC] How Airlines Use Twitter – customer engagement done right, or gone wrong?

Branding 2.0: Top 10 Facebook Contests by Airlines

How airlines can drive and measure ROI from social media (Plus: Free passes for webinar)

Airlines and airports in social media should think about scalability of efforts, not just buzz!