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Announcements

The magic of delighting customers: Top 10 Wow Initiatives by Airlines and Airports

January 23, 2012

by SimpliFlying

Airports

Next time you’re at an airport, don’t be surprised if you’re surprised!

September 02, 2011

by Shashank Nigam

Brand X-Factor

KLM Surprises and Spanair delights! Can surprises be used as a sustainable brand strategy for airlines?

January 17, 2011

by Shashank Nigam

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