Twitter

Eezeer and SimpliFlying launch airline monthly twitter report – Delta leads Twitter use, and customer service is in!

Social CRM for Airlines – Managing the Cult and driving true value (Plus: upcoming webinar)

Delta Assist brings airline customer service to Facebook

For leading KLM into social media, Lonneke Verbiezen is the SimpliFlying Hero for Feb 2011

American Airlines – do you know TimF10? Re-thinking social media engagement for frequent fliers

[INFOGRAPHIC] How Airlines Use Twitter – customer engagement done right, or gone wrong?

Thai Airways get hands on social media training to drive brand strategy for the airline

American Airlines rocks on Twitter during the AA24 security threat, while passengers tweet from the plane

SimpliFlying and Airline Business launch social media conference for airlines and airports [Plus: how you can win two passes]