United Airlines

Customer Service

Mobile 2.0 – The Top 10 Mobile Apps by Airlines

October 21, 2011

by Shubhodeep Pal

Engagement

Why Should I Friend you on Facebook or Twitter, United?

May 04, 2011

by SimpliFlying

Presentations

Branding 2.0: Top 10 Facebook Contests by Airlines

February 19, 2011

by Shubhodeep Pal

Brand Xpression

Five steps to Customer Service Excellence for United Airlines (with real-life case study)

March 09, 2010

by Shashank Nigam

Brand Xternalities

The day airlines’ Twitter accounts were hacked, and three steps to reverse the brand damage

February 26, 2010

by Shashank Nigam

Brand Xpectation

Southwest vs. United: Why Authenticity Wins, Even In TV Advertising

October 22, 2009

by Shashank Nigam

Brand Xpectation

The Perfect Wedding? Will United Airlines and US Airways pull up their socks when Continental joins Star Alliance?

September 30, 2009

by Shashank Nigam

Brand Xpectation

Awesome TV advertisement: Southwest baggage handlers take a dig at airlines that charge a bag fee

September 08, 2009

by Shashank Nigam

Brand X-Factor

SimpliFlying releases The Answer in response to “United Breaks Guitars” by Dave Carroll, the de-facto CMO of United Airlines

August 24, 2009

by Shashank Nigam

Brand Xternalities

Reality Check: Three reasons why legacy airline brands are dead (and who to look out for)

August 17, 2009

by Shashank Nigam

Podcast

Marketing

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