Why a country that doesn’t have a national airline should never start one (especially those in Africa)

Some of you know from my tweets that I was in Africa for the first time this month, in Kampala, Uganda to be specific. It was a great experience to be finally on the continent that I had heard so much about. It was also when Qatar Airways launched their non-stop daily service from Doha … Read more

Airbus ATS – driving engagement from social media and lessons learnt from mistakes

If you have questions about these presentations, please feel free to email us at airbus@simpliflying.com. You can view more of SimpliFlying’s presentations here. Airbus  on Prezi Bloopers on Prezi Typically, SimpliFlying takes on marketing strategy consulting, training and speaking assignments. We’re happy to explore how we may be able to help you too. If you’d like to stay acquainted with the … Read more

Five Reasons for low cost airlines to take loyalty seriously

Note: This is Part 1 of a three-part series on LCCs and loyalty. The first part offers five compelling reasons to start thinking about loyalty. The second provides three easy ways to track loyal customers. The final part will offer five no-cost (nearly!) solutions to driving loyalty. Before you raise your eyebrows, let me declare … Read more

[Video Tour] Bombardier CSeries cabin and cockpit setting new standards at Dubai Air Show #avgeek #dxb11

When you walk down the scorching tarmac at the Dubai Air Show, you’ll spot an unmissable “igloo” amongst the chalets and aircraft displays. That “igloo” houses the brand new Bombardier CSeries cabin mockup and the flight deck, which was unveiled at Dubai Air Show for the first time. Amidst talk of re-engining or stretching of narrow-body jets … Read more

The buzz from #socialindia about our presentation on how airlines drive results from social media

It was an amazing day today, at the Social India Conference, in Bangalore, where my  presentation generated much appreciation and buzz. It was geared towards lessons learnt from the airline world, which can be applied to Indian context, as well as social organizations like Akshaya Patra, a beneficiary of the conference. Sharing here my presentation … Read more

How Qantas dealt with the 48 hour fleet grounding crisis and the A380 mid-air engine failure

What a year this is turning out to be for Qantas! In June, the Chilean ashcloud crisis affected many of their flights for an extended period. For their stellar efforts in responding to the crisis, especially on social media, they were even one of the Top Nominees in the category for Customer Service (check out … Read more

Airlines rush to get brand pages on Google+, but why? 7 questions to ask before you join a new social media platform

I just got a note from a good friend at SAS Scandinavian that they’ve become the first airline in Europe on Google+. This, just 15 hours after Google+ announced that they have launched business pages for the platform, similar to company pages on Facebook. The other airline that is already there is jetBlue, which is … Read more

What if you’re stranded and Twitter doesn’t work? 10 things you can do to your travel plans back on track

Editor’s note: This is a guest post by our partner, Philippe Scheimann from SOSTravelers.com on what to do in a situation where Twitter is down and you’re stranded. The article provides Top 10 tips on what to do if you’re stuck and still want to carry on your travel plans. In previous articles published in collaboration … Read more

Five Steps to Succeeding as an Airline Customer Service Social Media team

Jenn Seeley is a Community Engagement Specialist at Radian6 in the worlds of travel & aviation. She loves take-offs, landings and in-flight snacks. You can tweet with her @jenn_seeley as she welcomes sharing and engaging. Many airlines have boarded the social media plane for managing customer service  – some are just taking off at greater … Read more

Five Steps to Succeeding as an Airline Customer Service Social Media team

Editor’s note: Did you know that KLM guarantees a reply to every tweet within 60 minutes? And @DeltaAssist will reply to all tweets within 10 mins and resolve your issue within 24 hours? How do they provide such customer service online? To answer these questions, we asked the super-exuberant Jenn Seeley from Radian6 to shed some light … Read more

Sustainable Aviation Fuels Powerlist 2023

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