"[Working with SimpliFlying] has expanded our minds, opened our eyes and showed us what to do in concrete, practical, and tangible terms. We see the benefits not only to ourselves but to our members as well." - 
"SimpliFlying has a great balance - providing strategic insights and directions while maintaining a down-to-earth attitude in guiding LAN in strategy implementation. Justifying our investment to senior management was not difficult." - 
"The SimpliFlying MasterClass was a combination of trends and insights from the industry, as well as tailor-made topics designed to help Lufthansa progress to the next level of customer engagement. By having every management level participate, Lufthansa achieved great results in regards to 'social status' and loyalty, which was one of the key topics." - 
"At Estonian Air, we always look for partners who can bring innovation and good ideas, with the ability to execute. With Simpliflying, we get exactly that." - 
2012 has been an eventful year for airlines and airports, and a fruitful one at SimpliFlying. As we prepare to take on a new year a new challenge, lets not forget to gather the key lessons and insights from this year – a few of which has been listed below for your reading pleasure.
Airlines look to garner social loyalty from frequent flyers
APEX || 4 December 2012
At one point in the not too distant past airline loyalty programmes were focused on incentivising passengers to take more flights. In recent months, however, many of the airlines have shifted focus. They have discovered that their loyalty programmes can engage customers in a very different manner… Read more!
‘Social’ Security
Low Cost & Regional Airline Business || December Issue
Airlines today are finding an increasing need to speak to travellers in the same language and using the same mediums that they use in their daily lives. Social platforms have proven to be an effective tool for the modern traveller when gathering information, sharing reviews, planning trips, gaining advice and, most importantly, making the decision to travel to a particular destination with a particular airline. The age of the connected traveller has arrived… Read more!
Four Airport Trends for 2013
Airport Business || 13 December 2012
The road ahead for airports and social media in 2013: real-time customer service, non-aeronautical revenues keys to success… Read more!
New Horizons for A New United
United and Continental’s merger to create the world’s biggest airline was not without issues, but now the new airline is looking beyond the glitches, to new aircrafts, new markets and new routes… Shashank Nigam, CEO of SimpliFlying says: “The route network has been rationalized and the service is improving.” … Read more!
Online with Shashank Nigam
Route News || December Issue
Social media expert and CEO of consulting firm SimpliFlying, Shashank Nigam, gives his tips for how airlines and airports can improve their social media presence… Read more!
SOCIAL MEDIA BLOG: THE FOUR KEY TRENDS YOU NEED TO KNOW FOR 2013
Airport World || 19 December 2012
Shashank Nigam, CEO of SimpliFlying, explains the four key trends he believes will shape airport social media in 2013… Read more!
Li Guen
Latest posts by Li Guen (see all)
- SimpliFlying in The News – April 2013. Airport World, B2C, The Flying Social Network and more… - May 1, 2013
- News Announcement: SimpliFlying to Provide ACI World Members with MasterClass on Airport Social Media Marketing - April 9, 2013
- SimpliFlying in The News – March 2013. Fox News, The Huffington Post, LCRAB, Airport World and more… - April 1, 2013
