By SimpliFlying

Editor’s note: This article consists of excerpts from DepartureUnknown‘s recent post and interview with Shashank Nigam, CEO, SimpliFlying about his latest published book SOAR (#1 New Release on Amazon). For the original full post, please click here.


Listen to the full podcast here here

By Garen Patrick

… Shashank shares with me the story of how he began his career at SimpliFlying as well the thinking behind the perks that keep his company thriving. Unlimited vacation and work wherever you like in the world being a couple of them.

Based on the research for his newly released book SOAR he outlines some of the most important things that the world’s best airlines do to create incredible experience. We also step back from aviation and look at how service can impact urban mobility.

This is a great conversation and I really enjoyed the stories he shares about the people that make air travel what it is today.

 

When you take a flight from LA to London you have a myriad of choices. Economy seats, business class lie flat seats, on board chefs, on board nannies, better movie selections and worse movie selections, friendlier cabin crew or colder cabin crew…all these elements make up the service component of your journey and are the things you actually remember.

So when we project a future with mobility as a service we can learn a lot from what airlines are doing to keep and build their passenger loyalty.

With this in mind I have a few interviews lined up geared around service in air travel with the hope that I can uncover some insights into what service can mean for the future of urban mobility…

 


Editor’s note: 

Shashank’s newly published book, SOAR, has recently attained #1 New Release on Amazon under the categories of “Global Marketing” and “Commercial Aviation”. To find out more and purchase a copy, click here.

 

SimpliFlying

SimpliFlying

At SimpliFlying, in everything we do, we believe in thinking differently about aviation marketing. Having worked with over 30 airlines and airports across 5 continents, we understand the intersection of aviation and marketing better than anyone else. We have the most experience. The most clients. The most success. SimpliFlying.com is one of the Top 2 blogs on aviation, and the Twitter handle (@simpliflying) is one of the Top 5 most influential on airlines, with over 12,000 followers. If you're keen to tap our expertise, email us at helpmesoar@simpliflying.com
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CATEGORISED UNDER: Interviews, SOAR

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You can order one copy for $25. Though, our real hope is you’ll order a bunch of them and distribute/sell/give away copies to your friends and colleagues. So, we’re offering bulk order discounts up to 40% just so you can share the knowledge!

 

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