The Always Connected Traveler – how mobile will transform the future of travel [Infographic]

Last week, at the Amadeus Summit that Steve Klimek covered (and interviewed tons of folks), there was a very interesting infographic and report released about how travelers use mobile. Some of the findings are so intriguing that we just had to re-publish it here.

Looking at the interactions the travelers, you’ll probably remember my keynote about re-inventing the traveler lifecycle, where brand engagement happens before, during and after the trip. And the mobile phone is critical to this interaction. It’s amazing how many travelers use the mobile phone in the pre-trip part of the process. And I know a number of leading airlines only offer customer service post-travel!

You can view the full-sized infographic by clicking on the image below. And the detailed Amadeus report is available here. Exciting times!

Shashank Nigam

Shashank Nigam

Shashank Nigam is the CEO of SimpliFlying and a globally sought-after consultant, speaker and thought-leader on airline branding and customer engagement strategy. He is also the youngest winner of the Global Brand Leadership Award and has addressed senior aviation executives globally, from Chile to Canada and from Sydney to San Francisco. Shashank's perspectives have found their way into major media outlets, including CNN Travel, CNBC, MSNBC, Bloomberg UTV, Mashable and in leading publications like Airline Business, ATW, Aviation Week, and others. Shashank studied Information Systems Management and Business Management at Singapore Management University and Carnegie Mellon University. Hailing from India, he splits his time between Singapore and Vancouver, among other cities.
Shashank Nigam
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