Finalist Presentations for Best Airlines Driving Customer Service from Social Media at SimpliFlying Awards 2012
It has been noted that customer service is the most common cross-functional role among airlines that have social media staff working across departments. (More to come from our Airline Social Media Outlook 2012 report this month!)
That said, does social customer service bring anything different to the table? At this year’s SimpliFlying Awards, we seek to bring you the answer to this question with our award category, Best Airlines Driving Customer Service from Social Media.
Volaris, Swiss International Airlines and TAP Portugal have emerged Top 3 from the votes (50% of the score) but which airline among the six finalists will take the eventual title?
As the judges deliberate on which of the six airlines deserve this title, here is a view at our finalists’ submissions. Please enjoy!