[Presentation] How Airlines Can Drive Revenues from the Connected Traveller #ARC14SIN

Last week, we were invited to deliver a presentation at the Airline Retail Conference (ARC), Asia-Pacific 2014, held in Singapore. The focus of the presentation was on driving revenues from the Connected Traveller — I spoke about the emergence of the Connected Traveller; key trends regarding the modern traveller behaviour that airlines need to note; and 5 ways airlines can sell tickets and ancillaries to the social-savvy traveller. [push h=”14″]

Here are 5 key things I highlighted during the presentation:

  • The Connected Traveller is a deal-seeker and multi-screen shopper.
  • Social media, if used smartly can be used to drive revenues. (See case-studies in the presentation.)
  • As ancillaries become increasingly important, airlines have huge opportunities to drive sales. e.g. through smart auctions
  • Poor mobile experiences have the potential to hurt future revenues.
  • Video marketing is set to boom over the next few years.


Shubhodeep Pal

Shubhodeep Pal

Former VP, Products and Operations at SimpliFlying
Shubhodeep Pal was leading SimpliFlying's Research, Product Development, Marketing and Business Development from December 2010 to December 2017 from the headquarters in Singapore. He has spoken at airline conferences and delivered training workshops for senior aviation executives. He has also appeared on television interviews and been quoted in publications such as the Wall Street Journal. His writings have appeared extensively on SimpliFlying and respected industry outlets such as Airlinetrends, Tnooz, Airport World, Low Cost and Regional Airline Business Magazine and Loyalty360. In a previous role, he also conducted a workshop on social media at the Ministry of Home Affairs, Singapore.
Shubhodeep Pal
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