Crisis Mgmt
Disgruntled Passenger 2.0: Buys a promoted tweet against British Airways for losing bags. Airline customer service has changed.
September 03, 2013
by Shashank Nigam
Airports
SimpliFlying leads first European Airports in Social Media Conference, hosted by Warsaw Chopin International Airport
August 23, 2013
Announcements
Introducing two new members of the SimpliTeam – Jenn Seeley and Ravi Chauhan
August 14, 2013
Advertisement
British Airways melts your heart with #visitmum, ethnic marketing at its best
August 01, 2013
Brand Xternalities
Boeing’s 787 Dreamliner Flight Tracker Program aims to rebuild brand trust (and has some neat features!)
July 10, 2013
Asiana Airlines Crash Crisis Management 2.0 — Case Study and Analysis
July 08, 2013
Commentary
Tiger Airways rebrands to Tigerair, to be more warm and genuine. Hope the warmth goes beyond a new logo
July 03, 2013
Ancillary Revenues
Airline Booking goes social, again — Iberia introduces social seating, Qatar allows check-in sharing
June 24, 2013
Presentations
[Presentation] How the connected traveller will help airlines drive ancillary revenues and real-time customer service #ATIS2013
June 19, 2013
[Presentation] How travel marketing is changing in Asia with the rise of social and mobile #tdsasia
May 28, 2013
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