Customer Service

KLM Meet and Seat – social seating for airlines: Live and Exclusive from Amsterdam #meetseat

Top 10 Articles of 2011

Top 11 marketing and social media innovations by airlines in 2011

Airlines on Twitter Monthly Report for November 2011: increasing engagement but 30 airlines produce over 80% of tweets

“Crowdbranding”: The Top 10 Crowdsourcing initiatives by Airlines

Lufthansa Air Cargo Innovation Challenge harnesses the power of the social web for a greener planet, better add-on services

Airports in social media – driving results and the road ahead. Presentation from ACI Airport Exchange, Abu Dhabi

Southwest Airlines, the Most Remarkably Kind Flight Attendant and the Art of Customer Service

Customer Service 2.0: Top 10 Airlines and Airports performing Customer Service through Social Media