Customer Service

Crisis Mgmt

Five Steps to Succeeding as an Airline Customer Service Social Media team

November 02, 2011

by Shashank Nigam

Customer Service

Mobile 2.0 – The Top 10 Mobile Apps by Airlines

October 21, 2011

by Shubhodeep Pal

Customer Service

This is how every email from an airline should look like – lessons from CitizenM Hotel Amsterdam

October 17, 2011

by SimpliFlying

Customer Service

Results oriented social media strategy for airlines and airports – keynote from Navitaire Customer Summit

September 23, 2011

by Shashank Nigam

Customer Service

Best Airports in Social Media: Top 5 Airports nominated for the SimpliFlying Awards for Social Media Excellence 2011

September 16, 2011

by Shubhodeep Pal

Customer Service

The Best Airlines in Social Media: the Top 7 nominees for the SimpliFlying Awards for Social Media Excellence 2011

September 15, 2011

by Shubhodeep Pal

Customer Service

Airlines in social media – the road ahead. Keynote presentation from #APEX2011

September 14, 2011

by Shashank Nigam

Announcements

Airlines on Twitter Monthly Report for August 2011: Cebu Pacific joins the big league and scores high!

September 12, 2011

by Shubhodeep Pal

Crisis Mgmt

The Best Airlines Driving Customer Service & Crisis Management Through Social Media: Top 5 SimpliFlying Awards nominees

September 09, 2011

by Shubhodeep Pal

Airports

2nd Annual SimpliFlying Awards in Social Media Excellence – Vote NOW for best airlines, airports, hotels

August 30, 2011

by Shashank Nigam

Podcast

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