Customer Service Archives - Page 4 of 16 - SimpliFlying

Commentary

The tipping point for free in-flight Wi-Fi: a $1171 bill on Singapore Airlines for Jeremy Gutsche

November 19, 2014

by Shashank Nigam

Brand Xpectation

Ryanair has a Great Brand. What is the Secret to its Success?

October 22, 2014

by SimpliFlying

Brand X-Factor

Is KLM the most helpful airline in the world? Re-thinking airline customer service #happytohelp

October 19, 2014

by Shashank Nigam

Customer Service

[Presentation] Changing Times: The Latest Trends in Airline Marketing

October 14, 2014

by SimpliFlying

Announcements

Announcing the Best Airlines in Social Media at SimpliFlying Awards 2014 – Top 3 Finalists

August 13, 2014

by SimpliFlying

Customer Service

Airlines need to embrace real time customer service through social media – Case Study

June 24, 2014

by Shashank Nigam

Announcements

5th Annual SimpliFlying Awards 2014 for Excellence in Social Media

June 10, 2014

by SimpliFlying

Brand Xperience

Air Canada baggage toss video requires deeper thinking about passenger experience #paxEx

April 20, 2014

by Shashank Nigam

Crisis Mgmt

Future of social media in travel – Four key predictions. Presentation from #SMtravel14

March 17, 2014

by Shashank Nigam

Crisis Mgmt

Ethiopian Airlines Hijacking to Geneva – Lessons in social media crisis management #ET702

February 18, 2014

by Shashank Nigam

Sign up to be the first to know aboutour reports, updates, and more!