Presentations

Future-proofing airline sales strategy, in the age of Uber – Presentation from Accelya eSmash

The Road ahead for airlines in social media – presentation from PATA

Keynote from IATA Commercial Symposium 2009 – Driving revenue for airlines from real-time customer insights on social media

Six ways social media can drive brand loyalty: Bollywood-style keynote presentation from World Brand Congress, Mumbai

Presentation from IATA Airs@t 2013 – The impact of the connected traveller on customer research in aviation

Five and a half secrets for airlines to drive revenue from social media: Keynote presentation from LCC Summit in Al-Ain

Keynote presentation from Sydney: How airlines can have conversations with customers on social media

LCC 2.0: How low cost airlines can use social media to engage their customers

Presentation on airlines and social media from FTMA & Freddies 2009, now available