Announcements
Top 10 Crisis Management Case Studies: How Social Media Can Help Airlines Deal With Their Worst Nightmares
March 28, 2012
by SimpliFlying
Top 10 Articles of 2011
December 31, 2011
Airlines on Twitter Monthly Report for November 2011: increasing engagement but 30 airlines produce over 80% of tweets
December 27, 2011
by Shubhodeep Pal
“Crowdbranding”: The Top 10 Crowdsourcing initiatives by Airlines
December 14, 2011
Loyalty 2.0 | The Top 10 Social Loyalty Initiatives by Airlines
June 27, 2011
Brand Journeys
American Airlines pays attention to on-board experience, in the latest Boeing 737 with Sky Interior
May 27, 2011
Interviews
The future of airline loyalty – lessons from Loyalty11 Conference
March 08, 2011
by Shashank Nigam
Customer Service
American Airlines – do you know TimF10? Re-thinking social media engagement for frequent fliers
March 07, 2011
Brand Xpression
American Airlines’ AAdvantage Facebook Fans grow 84 fold in 54 hours. The most successful campaign ever by an airline?
February 25, 2011
Brand Xternalities
American Airlines rocks on Twitter during the AA24 security threat, while passengers tweet from the plane
August 20, 2010
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