Customer service Archives - Page 5 of 6 - SimpliFlying

Brand Xternalities

How airlines used social media innovatively to battle the ashcloud crisis [from Mashable]

April 22, 2010

by Shashank Nigam

Brand Xpression

Five steps to Customer Service Excellence for United Airlines (with real-life case study)

March 09, 2010

by Shashank Nigam

Brand Xpression

Chris Brogan tweets, JetBlue replies. Kevin Smith is upset. Southwest VP calls him. The common man speaks. The airline brand listens.

February 14, 2010

by Shashank Nigam

Brand Xpression

Cathay Pacific reveals the faces behind the brand, in an interactive way

July 27, 2009

by Shashank Nigam

Brand eXecution

Three lessons in customer service for airline brands, from Ron Kaufman

June 11, 2009

by Shashank Nigam

Brand X-Factor

Three reasons why JetBlue’s new Terminal 5 at JFK can do wonders for the brand

April 21, 2009

by Shashank Nigam

Brand eXecution

United Airlines shows how NOT to “fly the friendly skies”. A very sad incident.

April 14, 2009

by Shashank Nigam

Brand Xpression

United Airlines brand may go for a spin as customer feedback line is terminated

February 11, 2009

by Shashank Nigam

Brand Xperience

Letter of Apology to the flying public, from flight attendants

August 15, 2008

by Shashank Nigam

Brand X-Factor

Air New Zealand’s in-flight concierge has all the answers in the air

July 25, 2008

by Shashank Nigam

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