Whitepapers
Whitepaper – Getting over “Airrogance” – How airlines can live up to the new realities of customer engagement
July 26, 2011
by SimpliFlying
Engagement
How Mango Airlines has Succeeded in Customer Engagement – Interview with CEO Nico Bezuidenhout
July 20, 2011
Customer Service
Airlines on Twitter in June 2011: Delta Airlines is the breakaway “listening and talking champion”
July 11, 2011
by Shubhodeep Pal
How Air New Zealand is using social media to create waves globally, online and offline [Video]
July 05, 2011
by Shashank Nigam
Estonian Air crowdsourcing ideas to engage travelers as Tero Taskila takes over as new CEO
July 04, 2011
Announcements
Loyalty 2.0 | The Top 10 Social Loyalty Initiatives by Airlines
June 27, 2011
Ushering in a new era in travel marketing: SimpliFlying Tribes connects 150 of the best minds in one place
June 17, 2011
Infographics
[PRESENTATION] How Airlines Dedicate Resources to Social Media – delivered at #omtravel in Miami (June 2011)
June 15, 2011
Airlines on Twitter in May 2011: AirAsia and TAM Brazil hot on the heels of Delta Airlines
June 14, 2011
[Exclusive Videographic] How airlines dedicate resources to social media marketing
June 08, 2011
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