Social media

Crisis Mgmt

Five Steps to Succeeding as an Airline Customer Service Social Media team

November 02, 2011

by Shashank Nigam

Customer Service

Mobile 2.0 – The Top 10 Mobile Apps by Airlines

October 21, 2011

by Shubhodeep Pal

Engagement

The evolving traveler lifecycle, and how airlines are engaging customers through the journey #smtravel11

October 19, 2011

by Shashank Nigam

Top 10

Best airlines, airports and hotels in social media – SimpliFlying Awards Live from Amsterdam

October 10, 2011

by Shashank Nigam

Infographics

[Infographic] The future of loyalty programs will be powered by social media

September 28, 2011

by Shashank Nigam

Customer Service

Results oriented social media strategy for airlines and airports – keynote from Navitaire Customer Summit

September 23, 2011

by Shashank Nigam

Engagement

Top 10 Travel Distribution Initiatives by Airlines: Reinventing the booking cycle to drive revenue (from #eftamerica)

September 22, 2011

by Shubhodeep Pal

Announcements

Announcing the judges for SimpliFlying Awards for Excellence in Social Media

September 20, 2011

by Shashank Nigam

Customer Service

Best Airports in Social Media: Top 5 Airports nominated for the SimpliFlying Awards for Social Media Excellence 2011

September 16, 2011

by Shubhodeep Pal

Announcements

Airlines on Twitter Monthly Report for August 2011: Cebu Pacific joins the big league and scores high!

September 12, 2011

by Shubhodeep Pal

Podcast

Marketing

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