Southwest Airlines Archives - Page 2 of 5 - SimpliFlying

Features

The November Edition of the Airline Marketing Benchmark Report is here: 15 fresh case-studies from Air New Zealand, Virgin Atlantic, Southwest Airlines and more!

November 08, 2012

by Shubhodeep Pal

Customer Service

A Statistical Analysis of How Airlines in the US Are Providing Customer Support on Facebook

September 13, 2012

by SimpliFlying

Crisis Mgmt

[Presentation] Can a campaign be too successful for its own good? Southwest Airlines finds out the hard way

August 21, 2012

by SimpliFlying

Airports

[Videos] Reliving the Best of Routes Americas 2012

February 29, 2012

by SimpliFlying

Announcements

The magic of delighting customers: Top 10 Wow Initiatives by Airlines and Airports

January 23, 2012

by SimpliFlying

Announcements

Airlines on Twitter Monthly Report for November 2011: increasing engagement but 30 airlines produce over 80% of tweets

December 27, 2011

by Shubhodeep Pal

Announcements

Southwest Airlines, the Most Remarkably Kind Flight Attendant and the Art of Customer Service

November 30, 2011

by SimpliFlying

Customer Service

Mobile 2.0 – The Top 10 Mobile Apps by Airlines

October 21, 2011

by Shubhodeep Pal

Crisis Mgmt

Proactive Customer Service at Southwest Airlines – Interview with Fred Taylor

June 03, 2011

by Shashank Nigam

Brand X-Factor

KLM Surprises and Spanair delights! Can surprises be used as a sustainable brand strategy for airlines?

January 17, 2011

by Shashank Nigam

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