Twitter

Five Ways Live Video Streaming Can Enhance Airline Marketing and Customer Service

What Airlines Need to Know About Facebook’s Vision for Social Customer Service

RIP Twitter. Facebook is the Future of Social Customer Service.

An Exclusive Look Inside the Southwest Airlines Listening Center

Twitter is Not Dead — Here’s why it will continue to be important for Airline Marketing

A Statistical Analysis of How American Airlines is Mastering Customer Service on Twitter

Singapore Airlines A380 Emergency Landing in Baku: Analyzing user behavior on social media, and how to deal with a crisis

Nairobi Jomo Kenyatta International Airport Fire: Crisis Management 2.0 Case Study and Analysis #JKIA #JKIAfire

[Interview] How Dublin Airport is re-thinking PR and marketing with social media – Paul O’Kane speaks his mind