We know that the airline industry is in trouble, when Perezhilton starts talking about it

CHICAGO - APRIL 15:  American Airlines pilots stage and informational picket outside The Boeing Company headquarters April 15, 2008 in Chicago, Illinois. Hundreds of American Airlines pilots staged the one-day protest in nine major U.S. cities to call attention to what they believe is poor performance and customer service by the airline.

Image by Getty Images via Daylife

Now, even celebrity gossip blog Perezhilton is worried about the state of the airline industry. Constantly ranked among the top 20 blogs on the internet by Technorati, among hundreds of millions, it was surprising to see Perezhilton deviate from the regular celebrity scoop we find on that blog. When that happens, even the common man should pay attention.

The post, entitled “We must avert this disaster”, quoted a Yahoo News article that talks about various factors for concern about the American airline industry. Not surprisingly, one of the key causes is identified as poor customer service. Former American Airlines‘ Chariman, Robert Crandall, is quoted as saying, “Every major airline is losing huge amounts of money with service standards that are unacceptable, to be generous.” Interestingly, he believes that regulation is the solution to such woes. I don’t see how!

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SimpliSaudia – SimpliFlying/FlyIT MasterClass at Saudia on the future of CRM and customer service

  I had the unique privilege to be invited to the Kingdom of Saudi Arabia, in the heart of the Middle East, to deliver a SimpliFlying MasterClass on Customer Service in the connected traveller age. Organised by FlyIT, the MasterClass was attended by almost twenty senior managers and executives from Saudia, held at the Hilton … Read more

Why it’s good for the industry if airlines go bankrupt

The recent spate of airline mergers – or merger talks – begs the question: Is it better for the industry if two airlines merge or one of them goes bankrupt. Verdict: It’s better if an airline goes bankrupt.

Here’re three reasons why bankruptcies are good for the industry overall.

  1. Increases industry revenues. Many airlines are not making money because fares are too low, compared to costs. More bankruptcies mean less price competition for the remaining airlines. They can then raise fares with less fear of undercutting. This would help them cover costs, and increase profits for the industry overall. Cathay Pacific was able to optimize flight times between Hong Kong and Vancouver after Oasis HongKong went bust.By contrast, in mergers, the new combination of airlines takes long to rationalize routes, and when they do, they still charge low rates since fares never really increased the way they could have, due to sudden disappearance of competition from a route.
  2. Dramatically lower costs. When airlines close for business, they lay off a large number of people. These people increase the labor supply in the market, and are hired by other airlines at lower wages. This reduces the overall wage component of the costs. When airlines go bust, they also get rid of their planes at very low prices. They are sold to other airlines, which can then put them on their under-serviced routes. Again, reducing the cost of the equipment. AirAsia is a great example of an airline, which inherited two planes with just a $0.50 down payment, and  was able to tap on the abundance of cheap labor, right after 9/11.

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True account of a Qatar Airways passenger stranded in Sudan

On June 10, a Sudan Airways flight caught fire on the runway at Khartoum airport, which resulted in the runway being closed due to the damage. Such incidences can wreak havoc for airport officials and passengers of other airlines. This is when an airline’s resilience is tested. Here is an account of a person who was stranded at the airport the day after the incident and had to bear through much inconvenience in order to finally fly out on the Qatar Airways operated flight to reach his final destination – Delhi, India.


Image courtesy BBC news

“I was in Sudan for a presentation and experience sharing with East African Telecentre Networks. I was scheduled to travel back to Delhi on Qatar Airways, via Doha. Traveling the day after the crash, I was issued boarding passes at the airport, even though the runway was only open for small planes as it was partially damaged.  All passengers were standing in front of the boarding gate from 2 PM till 9 PM without any information, food or water. Communication with the ground staff was difficult due to language problems, and they did not seem to have any information as well. As the night approached, the airline refused to put us in a hotel, since they claimed this wasn’t their fault. Luckily, our trip organizers made alternative arrangements for us for the night.

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Tearing apart airline lingo, great laughs ahead

Two videos. 8 minutes each. Guaranteed goosebumps.

How about starting your Sunday rolling on the floor, laughing hard? Here are two videos right out of the classic comedy archives. George Carlin delivers a hilarious stand-up comedy act, shredding into bits the airline lingo that totally doesn’t make sense (you’ll realize after watching the videos).

The videos contain some profanities, and may not be suitable for watching at work (duh! that’s why you gotta watch it on a Sunday). Time to LOL (laugh out loud, for the unaware :p).

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Why small things can make a big difference to the brand

Flying on United Airlines for the first time, from Boston to Chicago, there wasn’t a lot to look forward to in terms of the brand experience. I had not heard great things about United’s service – from my friends who fly domestic, as well as across the Pacific. Hence, I had lowered my expectations. Sometimes, though, I love to be proven wrong, and this time I was.

A pleasant in-flight experience

As the door was locked, the announcement for turning off electronic devices for quirky enough to draw some chuckles from the passengers. The flight attendant said something like this, “Please turn of your cellphones, pagers (if you still carry them), Blackberrys (or blueberries, strawberries or any other fruity sounding electronic device you might be carrying).”

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Is business-class travel going extinct? Part 2 of 2

The conclusion reached in the previous article on this topic was that all-business airlines are indeed going extinct, and they have to innovatively collaborate with full-service carriers for long term survival. The discussion today moves on to whether all-business class travel on full-service airlines has any future.

SIA's new all-business class. Source: Singapore Airlines

Full Service airlines with specific all-business routes: Verdict – Here for now

Legacy airlines are becoming more enamored with all-business-class service. Four European airlines — Lufthansa, Swiss, KLM and Air France— are offering some all-business-class flights to the USA. The flights are operated by PrivatAir, based in Geneva. Lufthansa runs an all-business flight to Pune, India and Dubai, UAE as well. ANA runs one between Tokyo and Mumbai, India. Singapore Airlines began it’s much awaited Newark-Singapore all-business service last month. Lastly, British Airways subsidiary OpenSkies plans to start New York-Paris flights with a Boeing 757 jet configured with more than 60% of the seats for business-class fliers, on June 19.

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Is business-class travel going extinct? Part 1 of 2

In times of economic uncertainty, business travel decreases as organizations slash travel budgets. The International Air Transport Assn. is already reporting that business and first-class travel have experienced the biggest plunge in five years. Promising all-business class airlines like MaxJet, Eos and Silverjet have gone out of business in just a matter of months. Other airlines are cutting capacity too, as fuel costs rise. So what does this mean for the future of business travel? Is it going extinct, or is it here to stay? Let’s analyze this from two perspectives: business class-only airlines, and full service airlines with specific all-business routes.

All-business class airlines: Verdict – Going Extinct

The all-business model was always considered an experiment and at record high oil prices any new model struggles. Aviation analysts point to the premium-class graveyard where the tombstones are reminders of such short-lived U.S. airlines as Air One, Air Atlanta, McClain, Regent, MGM Grand and Legend. Most of these offered domestic US routes only, which re-affirms the point that there is little domestic market for all-business carriers.

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Derrie-Air, the world’s only carbon-neutral luxury airline takes off, or does it?

Here comes a perfect example of setting the Brand Xpectations right and creating buzz. The Philadelphia Inquirer and Philadelphia Daily News opened their papers Friday to see ads for a new airline called Derrie-Air, which purportedly charges passengers by the pound! But the best part is that this is fake airline, and the advertisement effort … Read more

Plane spotting takes off, thanks to the Internet

Author’s Note: Here’s an article of mine that was published in The New Paper in Singapore last year.
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THERE are not many leisure activities you can do that doesn’t require you to fork out some money – whether it is going to a club, swimming at a public pool, taking up golf lessons, or going to the cinema or bowling alley.

Click to see larger image

But thankfully, some still exist, including spending a day just lazing by the beach – if you don’t factor in the cost of whipping up picnic goodies or rentingbicycles.

At Changi Beach, a time-honoured pastime is still going strong – if not getting a revival, thanks to the Internet. Together with Tanah Merah Coast Road and Laguna Golf Course, this place in the eastern past of Singapore is popular with plane enthusiasts. Or, as they are called, plane spotters.

From all of these locations, you can get close to planes during their landing or take-offs at Changi Airport.

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Sustainable Aviation Fuels Powerlist 2023

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