AirFrance-KLM recently launced Bluenity, what they claim as the “first social network for travelers” by an airline. But as Scott Carmichael pointed out in his article at Gadling, Lufthansa was the first airline to launch such a social network called GenFly Lounge – targeted at student travelers. Both of these sites follow the norms of social networks, allowing you to add friends, have a profile page, and of course, update your travel plans and interact with other travelers.
But it’s important for airlines to differentiate their efforts so that they’re not creating yet another Dopplr (which I think is a great community for travelers). So, what are some of the things that airlines can do to ensure that their online forays help enhance the brand overall?
How to “control” the brand online?
Don’t even try! Since it’s the world of user generated content, user opinions often matter more than what the “corporate speak” is. As Michael D’Esopo from Lippincott shared in his interview, there is a need to allow free discourse to take place online. The airline should really just act as a moderator. This way, …
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