[Infographic] Five steps to successful crisis management for airlines, in the age of social media

We all know what happened when the volcano in Iceland erupted and resulted in utter chaos in the aviation world. We also saw how some airlines and aviation authorities around the world struggled to cope with servicing the customers, while others used the latest social media tools to engage and update them.

At SimpliFlying, we saw a paradigm shift in the way airlines handle crises management, in the age of social media. Instead of writing an article on it, we put together an info-graphic, that details the five key steps for managing crises, in the wake of the volcanic eruption. Both a PDF version, and a PPT version are available for download and printing. An Apple Keynote version will be available soon.

Please feel free to share it with your colleagues, print it out or use it in your presentations, as long as full credit is given to SimpliFlying.

Special thanks to Steve Frischling for help with the content, and Arno Ghelfi for the design.

Infographic – Five steps to successful crisis managment for airlines, in the age of social media [PDF]

Shashank Nigam

Shashank Nigam

Shashank Nigam is the CEO of SimpliFlying and a globally sought-after consultant, speaker and thought-leader on airline branding and customer engagement strategy. He is also the youngest winner of the Global Brand Leadership Award and has addressed senior aviation executives globally, from Chile to Canada and from Sydney to San Francisco.Shashank's perspectives have found their way into major media outlets, including CNN Travel, CNBC, MSNBC, Bloomberg UTV, Mashable and in leading publications like Airline Business, ATW, Aviation Week, and others.Shashank studied Information Systems Management and Business Management at Singapore Management University and Carnegie Mellon University. Hailing from India, he splits his time between Singapore and Vancouver, among other cities.
Shashank Nigam
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