Airlines on Twitter in June 2011: Delta Airlines is the breakaway “listening and talking champion”

SimpliFlying is back with the Monthly Twitter Report (in partnership with Eezeer) for June 2011 in continuation with our coverage and analysis of the dynamic social media landscape for airlines.
A number of facts are immediately clear from this report:

  1. Airlines are using Twitter more than ever before. The number of tweets increased by 39% from March 2011 to June 2011. That’s a rather impressive jump!
  2. However, most of the tweets are being sent out by a small number of the airlines on Twitter. To be precise, 26 airlines account for 80% of the tweets.
  3. Delta Airlines is the breakaway champion in terms of receiving tweets addressed to them. They received almost twice as many tweets as the airline with the second-highest inbound tweets.
  4. Airlines are listening to travellers more than ever. They follow almost 600,000 people on Twitter as compared to the nearly 7 million people following airline Twitter accounts.
  5. Airlines receive almost 6x as many tweets as they send out. Why do you think is there such a disparity? Are airline having difficulty managing their resources or do most inbound tweets not merit a response (eg irrelevant rants, indirect conversations etc)?

For more insights, check out the infographic below and let us know what you thought about it. Is there something you agree with? Disagree? Are there any figures that you’d like to see in next month’s infographic? Tweet us @simpliflying and let us know. You can also view our previous Monthly Reports for April ’11 here and May ’11 here.


Shubhodeep Pal

Shubhodeep Pal

Vice President, Products and Operations at SimpliFlying
Shubhodeep Pal is the Vice President, Products and Operations at SimpliFlying. He has been leading Research, Product Development, Marketing and Business Development since December 2010 from the headquarters in Singapore. He has spoken at airline conferences and delivered training workshops for senior aviation executives. He has also appeared on television interviews and been quoted in publications such as the Wall Street Journal. His writings have appeared extensively on SimpliFlying and respected industry outlets such as Airlinetrends, Tnooz, Airport World, Low Cost and Regional Airline Business Magazine and Loyalty360. In a previous role, he also conducted a workshop on social media at the Ministry of Home Affairs, Singapore. He speaks three languages fluently, and is also a published poet and amateur film critic. He can be reached at
Shubhodeep Pal
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