Jet Airways is relying heavily on ethnic marketing in the US to get in touch with its key target market of Non-Resident Indians (NRIs), and tapping on distribution networks like grocery stores to allow access to tickets! In this part 2 of the exclusive interview with Lisa Markovic, the Vice President of Sales and Marketing for Jet Airways in the US, shares with us ways in which Jet Airways is trying to trump the current economic crisis.
Flying through the current economy
Jet Airways has been targeting niche events such as Diwali celebrations and India Day Parade in the US to get targeted exposure with the people who regularly fly to India. Moreover, Lisa realizes that these customers “shop around a lot and do their homework before they make a purchase”, and hence Jet Airways offers a product that offers “great value”.
Alliances and more…
One of the mitigation strategies for the current crisis has been to form an alliance with rival Kingfisher Airlines. Lisa shares that this alliance “really is code-share agreement” such that both the companies can jointly reduce costs on routes globally by sharing resources. Moreover, Lisa reveals that joining a global airline alliance is certainly on the cards for Jet Airways and we should hear about it soon.
I’d encourage you to listen to the 10 mins Part 2 of the interview to learn more about these initiatives and other details Lisa shares about how Jet Airways is aiming to emerge a top airline brand from this crisis.
In case you missed the first part of this interview, you may want to listen to it too. Lisa spoke about the marketing and branding strategies Jet Airways employs in the US and the challenges encountered while entering new markets.