Customer Service
The Seat of the Future: Top five airlines with the best seats in the air
April 28, 2011
by Shashank Nigam
Engagement
Viral videos on Youtube as airline marketing strategy – lessons from Air New Zealand
March 30, 2011
Brand X-Factor
Exclusive: Rob Fyfe, Air New Zealand CEO talks about Rico – the airline’s brand mascot with an edgy personality
October 25, 2010
Six Brand Leadership Lessons from Air New Zealand, and the flatbed seat in Economy Class
January 27, 2010
The Air New Zealand brand bares all – CEO and staff go nude in latest TV advertisement
May 13, 2009
Air New Zealand sets new standards in building a green airline brand of the future
September 17, 2008
Air New Zealand’s in-flight concierge has all the answers in the air
July 25, 2008
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