Crisis Mgmt
Why Airlines (and Airports) must shift to Social Customer Service
May 07, 2012
by SimpliFlying
Customer Service
A Tweet by Tweet Analysis of US Airlines
April 11, 2012
by Shubhodeep Pal
SimpliFlying Heroes
Vote for the SimpliFlying Hero of February 2011 – Finnair vs Delta Air Lines vs Malaysia Airlines
February 07, 2012
Announcements
Airlines on Twitter Monthly Report for November 2011: increasing engagement but 30 airlines produce over 80% of tweets
December 27, 2011
Customer Service 2.0: Top 10 Airlines and Airports performing Customer Service through Social Media
November 24, 2011
Engagement
Top 10 Travel Distribution Initiatives by Airlines: Reinventing the booking cycle to drive revenue (from #eftamerica)
September 22, 2011
Airlines on Twitter Monthly Report for August 2011: Cebu Pacific joins the big league and scores high!
September 12, 2011
The Best Airlines Driving Customer Service & Crisis Management Through Social Media: Top 5 SimpliFlying Awards nominees
September 09, 2011
Eezeer and SimpliFlying launch airline monthly twitter report – Delta leads Twitter use, and customer service is in!
April 11, 2011
by Shashank Nigam
Delta Assist brings airline customer service to Facebook
March 14, 2011
No, thanks