Customer Service
What your Audience on Social Media Expects and What You Should Be Doing to Retain their Attention
November 19, 2012
by Shubhodeep Pal
Crisis Mgmt
Vueling Wins over Critics and Customers with Enhanced Social Media Crisis Management Skills
October 10, 2012
by SimpliFlying
A Tweet by Tweet Analysis of US Airlines
April 11, 2012
Announcements
Top 50 case-studies of airlines and airports excelling in social media
February 28, 2012
Top 10 Articles of 2011
December 31, 2011
Airlines on Twitter Monthly Report for November 2011: increasing engagement but 30 airlines produce over 80% of tweets
December 27, 2011
Engagement
Top 10 Travel Distribution Initiatives by Airlines: Reinventing the booking cycle to drive revenue (from #eftamerica)
September 22, 2011
Airlines on Twitter Monthly Report for August 2011: Cebu Pacific joins the big league and scores high!
September 12, 2011
Revenue
The Best Airlines Driving Revenue Through Social Media – Introducing the Top 5 nominees for the 2nd SimpliFlying Awards for Social Media Excellence
September 05, 2011
Commentary
Feeling Like a Proud Dad as United Clarifies its Twitter Account :)
August 22, 2011
No, thanks