For the first time on the web (and in English!), in this exclusive interview with SimpliFlying, we hear directly from the horse’s mouth. Aurelie Valtat was the person leading [...]
Last week, I was invited to the ACI Europe Regional Airport Conference in Lyon, to discuss the impact today’s connected travellers will have on the future of the airport business – beyond [...]
Earlier this month, I was invited to the ERA Regional Airline Conference in Edinburgh to paint a vision of the impact today’s connected travellers will have on the future of airline business. [...]
Alaska Airlines is known for being nimble when it comes to customer service, and well loved, because it is smaller than most US airlines. When they got started with social media, there were one [...]
Note: This article and slideshow, created by me, was first published on Mashable.com. Hundreds of thousands of travelers scrambled to find alternative modes of transportation, last minute hotel [...]
Virgin America created a splash today, by launching its first international destination, Toronto, on Twitter! They did not spend a cent on traditional advertising for this launch, and I [...]
In times of crises these days in the airline industry, the website is no longer the place to go to – it gets updated far too slowly and the information is generic. Call centers too, are [...]
* Twebinar : tu/aeb/inar = Twitter + Webinar. What’s a Twebinar? Not just your usual sit-back-and-listen format! In SimpliFlying’s Twebinars, you will not have to wait until the end [...]
I have received an enthusiastic response to my article written late last week, about why the social “we”b is about the real-world relationships, just as much as it is about online [...]
Three continents, three encounters, same story Story 1, Los Angeles, early March 2010: Early last month, after a 22 hour flight from Singapore to Los Angeles, I was picked up by someone who works [...]
